Hello, Guest
  • Frequently Asked Questions
  • General

    What is a Webcast? 

    A live broadcast that happens in real-time and has a specific start time. A webcast incorporates video, audio, supporting material, and usually has presentation slides included.

    What is an On-Demand program?

    An on-demand program is a recording of a webinar or webcast event that is accessible at your convenience; this format may be paused or stopped, and if you choose,  taken in segments over time.

    Catalog Search and Registration

    What if I need more information on a program or product?

    Detailed information is provided on the course details page which can be accessed by clicking on a course title. The course details page will include program description/schedule/content, credits, and faculty/presenters.

    How do I view my registrations?

    Find "Hello, Guest" and sign in with your member credentials. Once logged in this will say "Hello, [first name]" followed by "My Account." Click here. By default, you will see a list of your registrations organized first by events that have a future live date and then followed by your newest to oldest by registration date. Additional filtering options are available to you at "Sort By" at the top of the screen and under "Refine your results" and "Display Registrations From" at the left of the screen. You will also receive a confirmation email at the time of registration to the email address associated with your online catalog account profile. 


    When I click on the “Play” button, nothing happens. What should I do?

    When you click the green 'Play' button, it will launch the viewer in a new window or a Zoom link in a new window. If you are clicking this button and nothing is happening, more than likely the viewer window is already open. Please check all open and/or minimized windows.